Digital Guru Agency – Cancellation and Refund Policy

Last Updated: 21 June 2024

At Digital Guru Agency, we are committed to providing high-quality digital services to our clients. We understand that circumstances may arise where you need to cancel our services or request a refund.

This Refunds and Cancellation Policy outlines the process, conditions, and timeframes for requesting service refunds and cancellations.

Please read this policy carefully to understand your rights and our obligations.

1. Cancellation and Refund Process

If you are not entirely satisfied with our services or need to cancel your service, we are here to assist you. Below is our policy for initiating cancellations and requesting refunds:

a. Eligibility for Refunds

To be eligible for a refund:
– The request must be made within 30 days of the service commencement date.
– The service must not have been fully delivered or completed.
– Refunds are considered on a case-by-case basis, depending on the nature of the service and the reasons for dissatisfaction.

b. Initiating a Cancellation or Refund

To initiate a cancellation or refund, please follow these steps:
1. Contact our customer support team via email at janice@digitalguruagency.co.za with your order number, a detailed description of your concern, and any supporting documentation.
2. Our customer support team will review your request and respond within 5 business days.
3. If your request is approved, we will process the refund to your original method of payment within 14 business days.

2. Conditions for Cancellations and Refunds

a. Digital Services

Due to the nature of our digital services, cancellations and refunds are limited to the following situations:
– If the service has not been delivered as described in the agreement.
– If there are significant delays beyond the agreed delivery timeframe, and the delay is not due to any action or inaction on your part.
– If there are quality issues that cannot be resolved within a reasonable timeframe.

b. Fees and Costs

There are no fees for initiating a cancellation or refund request. However, any applicable transaction fees from your payment provider may not be refundable.

3. Non-Refundable Situations

Certain situations are non-refundable:
– Services that have been fully delivered and accepted by you.
– Change of mind after the service has commenced.
– Delays or issues caused by your failure to provide necessary information or resources.

4. Specific Service Requirements

For our digital services:
– Provide accurate and detailed information regarding any issues you encounter.
– Respond promptly to our requests for additional information or clarification to help us resolve your concerns efficiently.

5. Contact Information for Customer Support

If you have any questions or need assistance with your cancellation or refund request, please contact our customer support team:

Email: janice@digitalguruagency.co.za
Address: 14 Dickens Road, Midrand, South Africa

Our customer support team is available Monday to Friday, 9 AM to 5 PM SAST.

6. Changes to This Policy

Digital Guru Agency reserves the right to update or modify this Refunds and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our cancellation and refund processes.

By using our services, you agree to this Refunds and Cancellation Policy. If you do not agree with any part of this policy, please do not use our services.